Privacy Policy

Getting started

We value the privacy of our online visitors and customers, and we aim to hold ourselves to the highest standards of honesty and respect. This Privacy Policy elaborates how we collect, use, store, protect, and share your personal information through our services, as well as how you can opt out of our data collection in the event of a deactivation.

We encourage you to read this entire policy in order to better understand how your data will be used, but we can sum up as follows:

This website, with the URL www.selligion.com (“Website/Site”) is operated by Selligion Technologies Private Limited (“We/Our/Us”), based in Mumbai, India.

We collect your personal information in order to provide access to and continually improve our products and services.

All data collection and processing is conducted in accordance with the IT Act, 2000 (21 of 2000) and other national and state laws as applicable.

Our business is based on products and subscriptions so we don’t sell your data.

We limit the information we require, and allow you to control what you’d like to share.

Our privacy policy may change from time to time, so please check the “Last Updated” above to confirm that you’re familiar with our newest policy.

All partner firms and third parties working alongside us, who have access to personal information, will be expected to fully comply with this policy.

Definitions.

Our “services” here equates to the meaning defined in our Terms of Service. This includes the Praho device, its companion applications and platforms and the Praho subscription service.

“Personal Data” here is any kind of personally identifying information that can pinpoint you as an individual, either directly or indirectly. However, we also gather and processes anonymous data (aggregated or not) to analyse usage patterns, customer demographics. This anonymous data does not allow customers to be identified, and may be shared with third parties to improve services.

The information we collect.

We collect certain kinds of information when you use selligion.com or our products and services. Some of this is provided by you, and the rest we receive from other sources.

Information we gather from you

Reservation details: This includes your contact details provided when you sign up to reserve a Praho device through the website. We retain this information as long as required to process shipping and provide a refund in the event the product is returned (please read our Shipping and Refund Policy).

Purchase information: We require a valid payment method and billing information on purchase of our products or services, possibly including your full name and billing address. Depending on the payment processor and payment method used, we may also receive and store certain billing information.

Account information: When you sign up for our services, we require a username and password of your choice, as well as contact information (like an email address or mobile phone number), to verify your account and provide you access.

Help and support information: We may also store information related to customer support queries you initiate, including your name, username, and subscription details. These are used to verify your identity and improve our troubleshooting services.

Website interaction: By accepting this policy, you are agreeing to allow us to advertise your feedback on the website or promotional materials. Additionally, if you opt to receive marketing correspondence from us, we may use your data to contact you with details about our products, services, and business updates.

Information we collect automatically.

From our website: Certain information is automatically collected when you visit our website, including and not limited to your device’s operating system, your internet protocol (IP) address, browser type, and language.

Browsing details: We collect information regarding your full clickstream through our website, including date and time of the visit, products or content you viewed, page visit durations, clicks, mouseovers, and scrolling.

Cookies: We automatically collect information using Cookies, tiny files stored on your device to help us improve your experience. Your browser may be set to accept cookies by default. Please refer to your browser instructions to instead be asked before accepting cookies or reject them by default.

How we use your information.

The information we collect is primarily used to provide access to and maintain our products and services, protect their integrity and improve your user experience.

We also use your information to monitor for and deal with users or content that violates our Terms of Service and other policies.

We may also use information you provide to personalise our services and make recommendations. To choose whether or not to customise your experience, please refer to the Controlling your privacy section below.

Your information is used to process, manage, and complete transactions, as well as to contact you for service updates, and conduct two-factor authentication.

We also need your personal and account details to respond to customer support requests and inquiries, as well as invoices, security alerts, and administrative messages.

We may use information you provide to contact you about promotions, and news about products and services.

We may also process your personal information without your knowledge or consent as mandated by applicable laws or regulations with regards to cybersecurity, illegal activity, and the investigation, prosecution, and punishment of criminal offences.

You hereby authorize and give consent to Selligion Technologies Pvt. Ltd. to send you, either through itself or through any third party service provider from time to time various information/ alerts/ SMS other message or calls or commercial communications, and other services on the mobile number/s provided during filling up the pre-booking form, whether these numbers are registered with national Do Not Call Registry / listed in National Customer Preference Register or not. You also confirm that by sending any such messages/ calls, you will not hold Knowlarity its third party provider liable / institute complaint under the Telecom Commercial Communications Customer Preference (TRAI) Regulations, 2010 or such other applicable regulations including any amendments thereof, as maybe applicable from time to time.

How we share your information.

Your privacy is paramount, and we ensure that your data is only shared in specific circumstances:

With our vendors: We may share your data with payment processors and other vendors as required to complete transactions, provide deliveries, and maintain access to our products and services. These service providers are allowed access to personal information needed to perform their, but not permission to use it for other purposes. They are also required to process this in formation in accordance with this Privacy Policy.

When you consent: We may also share content with third parties with your specific approval, for instance if you link your account with a third-party service provider for apps or other online services.

As required by law: We may share your information without your express consent if we believe it is necessary to comply with national security and law enforcement requirements. We may attempt to provide you with prior notice in such cases, as the case allows. We may also share your information in an emergency, including to safeguard any person from impending harm.

To enforce our policies: We will share your information as required to enforce our Terms of Service, and other policies, as well as to protect our rights and safety as well as that of others.

During organisational shifts: We may share information if Selligion is evaluating or engaging in a merger, acquisition, change of ownership, or reorganisation of assets.

Aggregated information: We may share aggregated information that contains details about you when anonymised in such a way you are not reasonably identifiable

Data storage and protection.

We store your personal information only for as long as needed, according to the purpose it was collected for. An inactive account may be deleted after a period of 2 years, at which time the personal information tied to it may be deleted or anonymised.

Your personal information and data within our ecosystem will be secured. We also implement access controls to regulate which employees and vendors have access to your information that’s not public.

Cookies.

We utilise cookies to streamline our web experience. These are small data packets stored on your computer, most of which are deleted once you close your browser. Some long-term cookies remain on your system to speed up load times on your next visit to the site. It also lets us conduct analysis to improve our services. You may choose to disable cookies within your browser, but this may hinder some of our services’ functionality.

Links to third-party apps and sites.

Our services allow you to connect to and use websites, apps, software, and services from unrelated third parties. When you engage with these offerings unrelated to our own, you will be subject to their respective privacy policies and data collection. We do not accept any responsibility or liability for these policies.

Minors and our policies.

If you are under 18 years of age, or the age of majority in your residential jurisdiction, you may only use our services with the consent of a parent or legal guardian. We will not accept liability for any actions arising due to non-compliance with this rule.

Changes to this policy.

This privacy policy may change from time to time, so please check the “Last Updated” section at the top to confirm that you’re familiar with our newest policy. Your continued use of our services after a policy change will constitute your acceptance the revisions.

We want transparency to be key in all our dealings, so we will update you to any changes in policies on the contact email provided to use when you subscribe.

Contact us.

Email us at legal@selligion.com with any questions about our Terms of Service and we’ll be happy to respond.

You can also reach us by post at Selligion HQ, 5th Floor, Lalani Aura Building, 34th Road, Khar West Mumbai, 400052, Maharashtra, India